Training and Consultancy: Areas of Expertise

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Making Retail Banking State of the Art 

Our highly experienced project leaders and managers maintain hands-on involvement in all projects we carry out (for more on our experience and successes, click here ). Our experts are top consultants and training professionals in their fields, covering all bank disciplines. Our services are results oriented, focusing on serving the client to ensure they are more successful in their enterprises. We deliver sustainable solutions that continue to serve our clients beyond the conclusion of our work.

Our specific areas of expertise in which we provide services are:

Institution Building: projects that prepare banks for significant institutional change

  • Helping to ease changing ownership or governance structures;
  • Diagnostic analysis and project definition 
  • Strategic planning - business plans, risk management plans
  • Project management and management of change

 Organisation and operations development: including hands-on technical assistance

  • Branch management
  • Operational audits
  • Sales and marketing, market segmentation
  • Credit control policies, risk assessment training and procedures
  • Treasury and asset & liability management
  • Risk management
  • Design of optimum range of products and services, and introduction of service standards
  • Payment systems -  SEPA, RTGS, public utilities, card payments and a range of services linked to migrant remittances
  • SME and microfinance, rural finance, housing finance, municipal finance
  • Human resource management, performance management
  • Delivery strategies, including branch networks, sales forces, and technological solutions
  • Information technology planning, design and introduction
  • Implementation of Management Information Systems

 Staff and management training: focus on skill development

  • Delivering a comprehensive range of seminars and training courses
  • Establishing and managing bank training centres and providing comprehensive training programmes
  • Training of trainers
  • Bank training and qualifications curricula, including distance learning programmes

 Research and policy development:

  • Conducting studies related to financial sector trends that contribute to the development of international programmes
  • Carrying out feasibility studies to examine future strategic options for banks
  • Providing policy and regulatory advice, including on topical issues such as anti-money laundering and anti-terrorist financing

 For more on our experience, click here.

 For more information, contact: Ian Radcliffe, Director Training & Consultancy. Tel:  +32 2 211 11 11

 To go back to the Main Training and Consultancy Services page, click here.


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